Consultancy

We advise organisations on digital strategy, helping them understand how digital technology is applied for business benefit and supporting organisations through business change and transformation.

Enterprise

We design, implement and support class leading Enterprise Resource Planning (ERP) solutions. We are proud to be one of only a few UK Microsoft Gold Certified ERP Partners offering expertise in Dynamics 365, AX and NAV. In addition, we have extensive capability in Customer Relationship Management, Systems Integration, Application Build, Support and Maintenance and Office Productivity solutions.

Applications

We deliver the digital platform enabling organisations to better connect and deliver services to customers and staff. We enable multi-channel connections via online and mobile thereby enhancing interactions and delighting users.

Cloud

We make the cloud a business reality by designing, implementing and supporting private, public and hybrid cloud infrastructures. We specialise in networking solutions, and provide advanced application virtualisation and VDI solutions. As a highly experienced and certified Partner of Citrix, VMWare, Cisco and DellEMC we optimise infrastructure to maximise security and reduce cost.

Intelligence

We extract business value from data, enabling organisations to embrace descriptive, predictive and prescriptive analytics. We optimise business operations to enable organisations to do more with less.

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Digital Strategy

Digital by Default is becoming second nature and a growing number of organisations have a digital strategy that supports the delivery of their business plan.  These organisations demand cutting edge digital thinking and technologies, while keeping business, customer benefit and value for money as the focus. The requirements have never been greater to work with a digital partner who understands the business drivers for digital transformation and who is responsive, agile and delivers on time and within budget consistently.

As well as providing expertise across the digital delivery lifecycle, we provide extensive expertise in supporting the business change associated with your digital transformation programme.

Incremental Group offers a range of digital transformation services including; digital strategy development, implementing a digital delivery framework, choosing and supporting the delivery of a methodology to deliver the programme, business cases development and benefits realisation for the digital programme, development and execution of a change programme to support digital delivery, development of user personas and mapping customer journeys, as well as the development and implementation of an enterprise information architecture to support the needs of the programme.

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Enterprise Resource Planning (ERP) 

Enterprise or Enterprise Resource Planning (ERP) is a set of tools that allows you to effectively run your business. They are back office systems that can offer solutions across Finance, Operations, HR and Sales and look to integrate these into one seamless view. These solutions are designed to streamline processes in each of their respective areas and drive better outcomes, they provide a host of benefits to the user from;

  • Decision making
  • Efficiency
  • Planning
  • Process Automation

They now come as either Cloud, On Premise or Hybrid delivery options and can be customised or set up to deal specifically with your business requirements. There are also a number of products available that will enhance the capability of your ERP to give you even more flexibility.

As part of our service we can provide you with a recommendation on the best delivery approach to meet your requirements. 

The key to success with any ERP implementation is ensuring that it is set up properly, to provide maximum ongoing efficiencies and new functionality to drive real business value. That is what we focus on and using our intimate knowledge of ERP, strive to understand  your business 

Microsoft Dynamics 365 

The leading solution in this market is the Microsoft Dynamics 365 range. Incremental Group is a Microsoft Gold Certified ERP Partner with extensive experience and expertise in successfully implementing and supporting Microsoft Dynamics 365 for Finance and Operations (formerly known as Microsoft Dynamics 365 for Operations), Dynamics AX, Dynamics 366 for Sales & Service and Dynamics CRM over the past 20 years.

Dynamics 365 unifies CRM and ERP capabilities allowing you to run your entire business with intelligent applications that work seamlessly together in the Cloud, On Premise or as a Hybrid solution. It also seamlessly integrates with Windows, Office 365, Power BI and Power Apps. 

Applications work in an integrated way across sales, customer service, manufacturing, HR,  field service, operations, financials, marketing, and project service automation.

 

Looking for a CRM?

CRM is no longer limited to one product offering from Microsoft, CRM functionality exists in Dynamics AX, Dynamics 365 for Finance and Operations, Dynamics 365 for Sales and Dynamics 365 for Service. Contact us to discuss which of these options might be right for you.

ERP - end of Life or Opportunity - Download our White Paper

 

“Incremental Group's understanding of our business and deep knowledge of Dynamics has helped VERIPOS achieve consistency, efficiency and visibility across our entire global operation.”
Philip Milne, Vice President Commercial, VERIPOS

Read the case study here

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Application Development

Incremental Group offers a proven range of application development services, tailored to customer needs. One size does not fit all.  So we adapt to customer requirements, both in terms of technology and approach. This provides you with flexibility, a lower cost and ensures the solution meets the business needs. Key to this approach is collaboration, with strong communication flows essential to ensuring we meet your expectations.

Incremental Group provides web, mobile, middleware, integration and test services.  We make use of the best technologies in the market for a solution – whether propriety or open-source. This unbiased view ensures best-of-breed technologies are combined to produce a single cohesive solution that meets your needs.  A strong focus on quality assurance ensures a solution isn’t just delivered cost-effectively, but is also maintainable and scalable to meet your business requirements as they evolve.

Full Lifecycle Support

We support the full lifecycle delivery of your solution.  You can pick and choose the services appropriate to your needs.  Key activities include: business case support, requirements elicitation and elaboration, solution design (including architecture services), solution build (waterfall or iterative), solution integration, testing services (at all stages, functional, non-functional, integration, etc.), transition and deployment as well as support and maintenance.

Flexible Delivery Approach

Incremental Group has extensive experience of delivering a wide range of technologies, utilising a varied set of delivery approaches, across all scales of project. We believe that an iterative approach typically delivers the best outcomes, as it supports quick changes of direction, or adaptation, to evolving business needs. An iterative approach can follow a defined industry approach like SCRUM for example but we often tailor our approach to accommodate delivery requirements or customer circumstances.  Essentially following the same model for delivery approach as for technology selection, picking the appropriate components that will combine to deliver successfully. This includes helping you with your assessment of agile-readiness, by using a number of factors to determine the most appropriate delivery approach.

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Cloud and Infrastructure

Incremental Group helps you determine the right strategy and right technology to leverage current and emerging technologies. With an ever growing range of cloud and infrastructure products and services available on the market, Incremental Group provides evaluation services to ensure the correct choices are made now, with a focus on both quick return on investment and longer term sustainability.

Many organisations are not able to make a full switch to the cloud.  In these situations, we help enhance existing business functions by supplementing them with cloud services, allowing them to expand with elastic and automated provision. A key element in planning is ensuring current Service Level Agreements can be met.  We provide a managed services capability either on a permanent basis or while existing internal service management functions up skill to handle the new capabilities.

A key concern for many businesses is security and data compliance.  We also offer expert guidance to ensure appropriate choices are made, including when migrating data into the cloud.

“Citrix was key in providing global access to our Dynamics AX ERP system and Incremental Group’s depth of knowledge on all areas of Citrix and Microsoft technologies proved invaluable in delivering a fast and reliable end-user experience.”
Steven Matthew, VP Information Technology, Proserv. Read the Proserv Case study here.

 

Cloud Consulting

At Incremental Group we will provide you with unbiased advice on your next infrastructure move be it cloud or not and take you step by step towards the solution you need. We will take your digital strategy and objectives in mind and design a solution that will drive efficiencies and get you the solution your busines needs. 

FInd out more here

Migration Services

Incremental Group offers planning and migration services, with a large selection of testing and deployment capabilities to help you make the leap into cloud services, or evolve and enhance your existing cloud usage. An emphasis on collaboration and stakeholder engagement, along with a robust and proven migration process, ensures a low risk approach to transitioning to new services, with use of proof of concepts or phased delivery validating both functional behaviour and business benefit.

Find out more here

Support and Optimisation

Once we have done the implementation we won’t be leaving you high and dry; we offer a full suite of services to support your business into the future and we are happy to take on any existing support contracts.

Our service is designed to continue to drive efficiencies in your business and keep everything running smoothly no matter what systems and technology you are on. Our ongoing services include; application performance monitoring, systems health monitoring and log analytics and alerting. Our ongoing optimisation service is focused on bringing additional optimisation through  ongoing Development and operations (DevOps) and automation.

Find out more here

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Data Analytics

We live in an increasingly digital world. As individuals, almost every aspect of our daily lives have been affected as digital technology helps us communicate, travel and relax. This digitalisation of daily life has led to an explosion in the creation of data. Data describing our shopping habits, our travel patterns, and even our social interactions is increasing exponentially as digital technology continues to improve rapidly.

This digitalisation offers huge opportunity to optimise both the efficiency and effectiveness of organisations. From simple changes such as adding new communication channels allow customers to connect directly with your organisations via social media, to more advanced predictive analytics helping improve the effectiveness of services.

Data analytics offers huge scope for efficiency improvements. For many organisations, embracing this change can seem daunting, due to the complexity of putting it into practice. For initial ventures into data analytics, Incremental Group recommends a staged approach in smaller, more manageable chunks, each of which adds value to the organisation and enables the next.

Incremental Group has the data science expertise and technical knowhow to help your organisation make this journey.

Descriptive Analytics

Descriptive analytics focusses on taking the raw data from around the enterprise and extracting useful information from it. The purpose of descriptive analytics is to summarise what has happened in a way that humans can understand.

For example, this can aid understanding of how an organisation policy change has affected customer satisfaction, or how a particular supplier change has affected financial performance.

This step puts in place the fundamental building blocks required to scale the heights. It typically involves the creation of large data repositories and the creation of a data analytics team to support the wider enterprise to understand the data it has and support the refining of that data to useful information.

Predictive Analytics

The next step after descriptive analytics is to take the historical information gathered and use it to make predictions about the future. The purpose of predictive analytics is not to tell you what will happen but that tell you what might happen with some degree of certainty. This can help, for example, predict the anticipated demands for services over the course of a specific planning period.

Predictive analytics cannot tell you exactly what will happen, but by recognising its shortcomings intelligent decisions can be made with increased certainty.

Delivery Capabilities

Incremental Group supports the full lifecycle for delivery of a data analytics solution, including: business case support, consultancy and assurance, proof of concept implementation, data engineering, data quality assessment and improvement, data visualisation and dashboard production, decision support, training, as well as support and maintenance.

We are technology agnostic and look to leverage existing tooling within your organisation, supplementing with specific tooling as necessary, to get early benefits with low initial cost of investment. All data analytics platforms are designed with scalability, resilience and data security as key attributes.

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